Ride Departure Refund Policy

We understand that plans can change. Our refund policy is designed to provide clear and fair terms for cancellations and missed departures.

1. Cancellations More Than 24 Hours Before Departure

Customers who cancel their reservation more than 24 hours before the scheduled departure time are eligible for a full refund, less any applicable booking or processing fees.

2. Cancellations Within 24 Hours of Departure

Cancellations made less than 24 hours before departure are eligible for a 50% refund of the ride fare.

3. Cancellations Within 2 Hours of Departure

Cancellations made within 2 hours of the scheduled departure time are non-refundable.

4. Missed Departure / No-Show

If a passenger does not arrive at the designated pickup location by the scheduled departure time, the reservation will be considered a no-show and is non-refundable.

5. Late Arrivals

Drivers are not required to delay departure for passengers who arrive after the scheduled departure time. A passenger who misses the ride due to arriving late will not be eligible for a refund.

6. Ride Cancellation by the Company

If we cancel a ride due to operational issues, severe weather, safety concerns, or other circumstances within our control, customers will receive a full refund or may choose to reschedule, subject to availability.

7. Delays and Service Disruptions

If a ride is significantly delayed, customers may contact customer support to discuss available options. Refund eligibility will depend on the circumstances and length of the delay.

8. How to Request a Refund

Refund requests should be submitted through our customer support channel with the reservation number, passenger name, and reason for cancellation.

Approved refunds will be returned to the original payment method. Processing times may vary depending on the payment provider.

9. Exceptions

Exceptions may be considered for documented emergencies or circumstances beyond the passenger’s control. Such requests are reviewed on a case-by-case basis and are not guaranteed.

By purchasing a ride, customers acknowledge and agree to the terms of this refund policy.